IvoryTower wrote:

Hey everyone - long time lurker first time poster and forever GW fan (dual grad!). I am wondering what people’s experience has been this off-season getting their season tickets. I’ve tried at least 3-4 times to work with the ticketing office to secure season tickets and have either been ignored or told that I am on a list and they will get to me. I am begging GW to take my money and they just have not done a good job of taking it. My friend and I have been going to games for a decade since we finished undergrad and this might be the first time ever the office has just been shitting the bed frankly when it comes to season tickets. Anyone have a similar experience? I would guess they’d want my money but maybe not.

Your experience is unfortunate but not totally unexpected given that the experienced ticket manager, Anjuwon Spence, left GW for a position at Penn State right before the start of the season ticket renewal process. I had a little issue with a credit that appeared in my account, called the ticket office, and had a pleasant conversation that explained the situation and completed my ticket renewal with complete ease. I have always given GW ticket office and personnel, both full-time and fill-ins, a wide latitude in getting things right. They have always been understaffed and multi-task burdened. Reality is that this is not a major operation and realistically shouldn’t be expected to be functioning like one. No excuse for poor or surly service but I think we can all cut them a break while being persistent in getting our ticket situation squared away. Not sure if they’ve hired a ticket person replacement yet but eventually they will have someone or add the responsibility to an existing person with the proverbial GW atta boy/girl without proper renumeration for the additional work. Hang in there. Exhibition game is Monday but regular season doesn’t start until November 9.

Last edited by Poog (10/28/2021 11:19 pm)

I just renewed my season tickets.  Silly me was waiting for an invoice from GW, however the renewal link was sent to me via email a few days back. Even then, the renewal process was an adventure.  Actual tickets will not be issued, but rather sent by electronically or by email.   Same with Colonial Club passes.   I realize that with uncertainties caused by Covid that there would be some delay, but not sending out the actual renewals until October 20th???   See everyone later to day for the open practice and Q & A session.

I too had trouble with the website. As a millennial it pained me I couldn’t just re-up my tix online. Guess I should consider myself lucky I got a call back the next day.

It took a little poking around, but I was able to use the website to renew. I too wish the younger folks I have interacted were not casual when it is me trying to pay them.

However, besides the generational preferences I have found people willing to help; so I'd keep calling the ticket office. Also, try to ping Jennifer Montgomery.

I tried several times last weekend to renew online and kept getting an error message, but tried again on Monday and did it with no problem. They must have been having technical issues over the weekend.

Thanks everyone for sharing their experiences and suggestions. Miraculously, after posting this last night, I received a note from the athletic department. Anjuwon will be sorely missed.



Looking forward to seeing everyone at Smith this year!

PKGW wrote:

Anyone know when the electronic tickets will be sent? Was thinking of making the trip for the exhibition but don’t want to head down without the Tix

The school is aware of the urgency and is working on it this weekend.   They have a record of all purchases so nobody who has purchased a season ticket plan will be turned away on Monday because their tickets have not yet arrived.

Last edited by Long Suffering Fan (10/30/2021 8:22 am)

After following up on the Raise High Pass, which allowed you to choose whatever seats were available 2 days before the game in 2019, I finally received a response from the ticket office.  The pass now allows GW to pick seats for you, for the same price as before, with no guarantee of the best available seats (something about keeping inventory open, which makes total sense given how people are beating down the doors to see this team lose home games to Morgan State).  The price is the same as before.  What a bargain!  My buddy and I are now no longer season ticket holders, so good job GW!  

Does anyone have a rough estimate of how many season ticket holders GW Men's basketball has? I've only been a season ticket holder since 2014 but it's hard to imagine there are all that many. Seems like it would be relatively simple to let season ticket holders pick their seats if they're limited to specific blocs based off of the price.

Honestly, I was going to guess somewhere between 200-300 but I am basing that off of nothing except the attendance I normally see at home games.